Microsoft will replace Surface Pro 4 units facing flickering-screen issue

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The annoying flickering problem has been reported by several Surface Pro 4 users on Microsoft’s support forums, with some of them even taking drastic steps such as putting their Surface Pro 4 in a freezer in order to temporarily fix the issue.

After receiving complaints regarding a screen flicker defect in some Surface Pro 4 devices, Microsoft has offered to replace the eligible devices free of charge. The faulty devices qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said in a blog post late Friday.

"We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us," the post added. Users that have already paid for a screen-replacement will get a refund.

The annoying flickering problem has been reported by several Surface Pro 4 users on Microsoft’s support forums, with some of them even taking drastic steps such as putting their Surface Pro 4 in a freezer in order to temporarily fix the issue.

Back in February, Microsoft issued a statement saying that it was closely monitoring this situation after which the tech giant came to the conclusion that there is no convenient fix for the problem. Microsoft has clarified that the recalled devices will be refurbished.

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